Senior IT Helpdesk

Công Ty TNHH Deloitte Việt Nam

378

Hạn nộp hồ sơ :

29/11/2020

THÔNG TIN

VIỆC LÀM CÙNG CÔNG TY

CÔNG TY

MÔ TẢ CÔNG VIỆC

- Provides onsite or offsite 2nd level end user support for all escalated IT related issues on PC hardware and software, business applications and enterprise IT services as per technology standard and SLA. All unresolved issues as per SLA are reported back to the service desk to escalation to 3rd level technical support comprises of subject matter experts from respective IT functional teams or possible escalation to global IT or external IT service providers.
- Provides hardware & software services as a distribution channel for new or upgrade to current desktop, laptop and peripherals, client software and business applications as per technology standards. For high availability client hardware services, preventive maintenance and hot loaner services are provided.
- Provides account management services for user access to enterprise IT resources such as file and print, remote access services, directory services, Internet and Intranet, messaging services, knowledge bases, business applications and office automation applications. Generates monthly account management report and conducts quarterly audit for completeness.
- Provides asset management services for accuracy and completeness of IT hardware and software. This includes asset control and utilization, and maintenance of technology standards (hardware and software configuration, warranty and leasing period, pricing, etc). Generates monthly asset report and conduct quarterly audit for completeness.
- Provides continuous end user IT learning and development on use of technology to support business efficiencies and effectiveness via classroom training, manuals, electronic newsletters and knowledge bases.

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YÊU CẦU CÔNG VIỆC

- Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
- At least 1 to 2 year(s) of working experience in the related field is required for this position.
- Preferably Junior Executives specializing in IT/Computer - Software or equivalent.

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QUYỀN LỢI

- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.

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