Quality Support Executive (QSE)

CÔNG TY TNHH PIXELZ

556

Hạn nộp hồ sơ :

31/12/2020

THÔNG TIN

VIỆC LÀM CÙNG CÔNG TY

CÔNG TY

MÔ TẢ CÔNG VIỆC

Handle customer rejections for delivered images - Understand, interpret the customer rejection comments and accurately classify them per error type and difficulty levels
Handling customer clarifications raised by Pixelz Production - Analyze and communicate to the Customer Success Team issues that need to be clarified with customers
Cooperate closely with Customer Success Team around various quality issues, unclear cases, and customer extra requirements
Work with QA, Production, Training, Platform, and Development to resolve issues related to customer rejections
Identify up-selling, cross-selling opportunities via customer rejections, and work with relevant teams to meet customer expectations by upselling additional services for Solo/Pro customers (such as custom specs, add-ons, extensions)
Ensure that all the customer rejections and admin tasks are handled in the most efficient and proactive ways meanwhile following tightly all internal workflows, processes, and policies
Achieve daily established KPIs and SLAs for all workflows and tasks
Make recommendations for service improvements. Communicate feature requests and bugs reported by customers
Report to the Quality Support Team Leader

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YÊU CẦU CÔNG VIỆC

2+ years of photo editing experience & good knowledge of Photoshop
Sufficient English skills both written and verbal
Willing to work in shifts and on weekends (Saturday)
Being comprehensive, responsive with critical thinking
Strong empathy for customers, and a ‘customer first’ mindset
Dependable and punctual, with strong time management and prioritizing skills
Team player

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QUYỀN LỢI

Flat, transparent and industry leading organization
International working environment in a dynamic and vibrant team
Inspiring workspace in a brand-new skyscraper building in Hanoi
The tools and equipment you need to successfully perform your daily tasks
Personal and professional development prospects
6-months maternity leave and two weeks fully paid off for parental leave
Up to 15 days of annual leave per year
Summer trip allowance
Team fun activities and yearly ‘Pixelz cup’ championship

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