Nhân Viên IT

Tổ Chức World Vision International – Vietnam (WVV)

288

Hạn nộp hồ sơ :

30/11/2020

THÔNG TIN

VIỆC LÀM CÙNG CÔNG TY

CÔNG TY

MÔ TẢ CÔNG VIỆC

Service desk
First point of contact and day-to-day technical support to end users, including access service.
Responds to Level 2 support (Global Center IT) and works with Level 3 support vendors (e.g. Microsoft, IBM…).
Ensure reports on IT processes and activities are done.
Identify and recommend solutions for trouble issues which affect multiple clients, including working with IT vendors.
Technical Support
Ensure that all technical resources are available for meetings that include video conferencing.
Monitor and communicate system status.
Diagnose and resolve client workstation and mobile device hardware and software issues.
Participate in deployment of new or upgrade information technology and infrastructure projects
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Security
Adhere to the integrity of controls, regulations and guidelines.
Review operation processes to ensure consistent approval and compliance.
Make recommendations and changes as appropriate.
Inventory Management
Maintain IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.
Service level management
Collaborate in the development of service-level objectives and takes steps to meet or exceed targets.
Monitor service-level objectives to ensure that requirements are met or exceeded.
Follow up in a timely manner to ensure customer satisfaction.
Training
Train co-workers on new or existing functionality or services.
Identifies customer training needs based on common problems.
Documentation
Create, modify and review documentation of issues resolutions.
Develop and deliver documentation to ensure appropriate end-user support (eg. Video clips, e-learning...)
Communication/Consulting
Alert team members about recurring problems.
Communicate technical information to both technical and non-technical personnel.

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YÊU CẦU CÔNG VIỆC

Education:
Bachelor’s Degree in Computer Science, Information Systems, or other related field or equivalent qualification background.
Knowledge & Skills:
Written and verbal communication in English.
Good interpersonal and communication skills.
Demonstrated knowledge of complex hardware and software products and problem solving / diagnostic skills.
Ability to write up policies and guidelines
Coordination skills.
Commitment to working with and learning from the poor and marginalized people, especially children.
Willingness to support the philosophy, purpose and values of WV in its work with the poor in Vietnam.
Experience:
At least 3 years of relevant technical and business work experience.
In-depth experience in Windows; Microsoft products; Cloud-computing, Internet and Administering multi- serve multi- protocol (TCP/ IP & IPX); Windows NT local area network.
Work experience in a big international development organization

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QUYỀN LỢI

Work with a minimum of supervision (work virtually with the line manager)
World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

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