IT Officer

Viện Nghiên Cứu Y Khoa Woolcock

287

Hạn nộp hồ sơ :

27/10/2020

THÔNG TIN

VIỆC LÀM CÙNG CÔNG TY

CÔNG TY

MÔ TẢ CÔNG VIỆC

· Provide level 1 and level 2 Desktop Management & Support (see detail)
· Provide Macintosh and Windows PC end-user support and services to Woolcock staff.
· Provide user support on Office 365, SharePoint, Team, Stream, StaffHub, Flow, Planner, Sway, Video, Windows Servers
· Maintains hardware and software inventory.
· Install, upgrade, support and troubleshoot Windows 7, 10 and Microsoft Office and any other authorised desktop applications.
· Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.
· Request and manage Sydney Unikey
· Manage and coordinate IT-related devices, and update information (status, handover, current user, etc) to Airtable for fixed-assets management.
· Develop manual and training for Woolcock staff on IT issues.
· Assigns and maintains user access to network drives (file and folders).
· Accurately record, update and document requests using the IT service desk system.
· Set up and troubleshooting network connectivity in a LAN/WAN environment.
· Provide support on data management for assigned studies.
· Take direction from the Data and IT Manager in Sydney on strategic IT matters and work closely with the IT team in Australia in relation to data management.
· Communicate clearly and effectively in both verbal and written communication with stakeholders and maintain a high degree of customer service for all support queries whilst adhering to all service management principles.

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YÊU CẦU CÔNG VIỆC

· Appropriate tertiary qualifications and/or Desktop support experience in a complex environment.
· Proven ability to perform well under pressure, manage conflicting priorities and meet deadlines.
· In depth knowledge of Microsoft operating systems (7 - 10), MAC OS, Active Directory, Exchange/Outlook, Office 365, TCP/IP, Symantec Anti-virus, Wireless networks.
· Experience working with small or medium storages systems (network attached storage).
· Up to date working knowledge of a wide range of computer technologies including desktop hardware and peripherals.

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QUYỀN LỢI

· College diploma or university degree in the field of computer science and/or 2 years equivalent work experience.
· Industry certifications MCSE, ITIL
· Good English language skills

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