CUSTOMER SUPPORT INTERNSHIP

Công ty TNHH Abivin Việt Nam

228

Hạn nộp hồ sơ :

18/10/2020

THÔNG TIN

VIỆC LÀM CÙNG CÔNG TY

CÔNG TY

MÔ TẢ CÔNG VIỆC

- Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Meet personal/team’s targets
- Keep records of issues/problem for further investigation from functional teams
- Follow communication procedures, guidelines and policies
- Work with managers on the customer feedback
- Other tasks as assigned by Manager

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YÊU CẦU CÔNG VIỆC

- Capable of working at night and holidays
- Good computer skills (familiar with MS Office & Google applications)
- Excellent interpersonal skills
- Good English communication skills
- Attention to details and desire to learn
- High sense of responsibility and enthusiasm
- Ability to work fast and independently
- Flexible, adaptable to new changes
- Familiar with smartphone/ mobile device/mobile applications
- Experience in device/application troubleshooting is highly preferable

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QUYỀN LỢI

- Attractive salary.
- Free lunch, sponsored company outings and monthly activities
- Working in friendly and supportive environment, where you are trusted and empowered
- Working with a dynamic and talented team who have worked in global tech giants .
- Working time and location:
- Working time: 6pm - 8:30 am (the next day), 6 days/week from Monday - Friday (and Saturday or Sunday), holidays
- Location: 381 Doi Can, Ba Dinh, Ha Noi

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