CUSTOMER SUPPORT INTERNSHIP

- Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels. - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Meet personal/team’s targets - Keep records of issues/problem for further investigation from functional teams - Follow communication procedures, guidelines and policies - Work with managers on the customer feedback - Other tasks as assigned by Manager

- Capable of working at night and holidays - Good computer skills (familiar with MS Office & Google applications) - Excellent interpersonal skills - Good English communication skills - Attention to details and desire to learn - High sense of responsibility and enthusiasm - Ability to work fast and independently - Flexible, adaptable to new changes - Familiar with smartphone/ mobile device/mobile applications - Experience in device/application troubleshooting is highly preferable

- Attractive salary. - Free lunch, sponsored company outings and monthly activities - Working in friendly and supportive environment, where you are trusted and empowered - Working with a dynamic and talented team who have worked in global tech giants . - Working time and location: - Working time: 6pm - 8:30 am (the next day), 6 days/week from Monday - Friday (and Saturday or Sunday), holidays - Location: 381 Doi Can, Ba Dinh, Ha Noi