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Customer Service Team Leader (Outbound, Inbound)
Customer Service Team Leader (Outbound, Inbound)Công ty Cổ Phần RELIA Việt Nam
Hạn nộp hồ sơ :
MÔ TẢ CÔNG VIỆC
Monitoring and evaluating employees' work
Manage/ monitor/ support agent in daily operation to ensure daily/ weekly/ monthly KPI
Support knowledge and support information about technical, electronics for agents
Develop plans for training and re-training for employees
Support to resolve complaints with customers according to job requirements
Experience in quality support and training, operational management in the field of customer care (priority for
Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving.
Provide Activity Report as Team performance report daily, weekly and monthly bases.
Check attendance, calculate incentives for agents.
Other tasks assigned by OPD
YÊU CẦU CÔNG VIỆC
At least 01 year experience as outbound/inbound Team Leader (directly manage a team).
Fluent English (both verbal and written)
Data-driven, self-motivated, can-do attitude, supportive mindset
Good at planning and organizing, communication, presentation, interpersonal and problem solving
Work independently and proactively take on new responsibilities
Salary 12Mil - 18Mil
Annual leave 18 days
Annual salary increase
Social insurance, health insurance, unemployment insurance in accordance with the law
Health care (PVI) insurance package.
International, fair and transparency working environment.
The 13th month salary regime
Annual company trip