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JKA is now hiring 05 Customer Service Specialist in Hochiminh office.

JOB DESCRIPTION

• Proper call handling, phone etiquette, and message from US customers.

• Answering Customer’s questions, guiding them through difficult calls or issues

• Understand customer enquiries and respond via applicable channels: email, phone, message…

• Able to communicate effectively with customers in a friendly and police manner following the processes

• Proactive in attending to customers' needs and solving their issues.

• Communicate with various departments to maintain goodwill and to solve customers' issues

• Be able to work on flexible time when needed

• Be entitled to train advanced English in business

JOB REQUIREMENTS

• Excellent in English verbal and communication skills

• Experience in customer servicing line is preferred

• Excellent interpersonal skills, on the telephone or in writing

• Very patient and dedicated in handling concerns from different types of customers to provide exceptional service

• Very independent and highly motivated to learn and able to learn new concepts quickly and apply to assigned tasks and responsibilities

• Good task management and cross-functional team coordination skills

• Ability to think about work as part of a team, to integrate with others and to show personal initiative

#JKA #hiringHCM #Hochiminh #Customerservice #recruitmentHCM

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