Customer Service Specialist

Công Ty TNHH Geniebook Vietnam

1037

Hạn nộp hồ sơ :

31/12/2021

THÔNG TIN

VIỆC LÀM CÙNG CÔNG TY

CÔNG TY

MÔ TẢ CÔNG VIỆC

Delight thousands of Geniebook users daily with speedy, helpful email or phone responses as they send in requests and questions with excellent product knowledge
Able to provide service recovery as deemed appropriate, with the necessary investigations done & wisely executes empowerment with proper justifications and based on set processes
To mitigate any issues or problems, and appease customer and/or prevent further customer dissatisfaction
Handling of escalated cases from other departments
Serve as the voice of our customers internally by tracking the types of requests and questions received most frequently and advocating for customers to our Product team
Work on proactive initiatives that will help take our support to the next level and provide even more opportunities for our customers to be successful with Geniebook

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YÊU CẦU CÔNG VIỆC

Previous customer service experience and a strong desire to help people
Possess a positive, self-starter mentality
Strong written and verbal English communication skills
Excited about being part of a small, close-knit team that moves very fast
Have a strong desire to grow in your role
Willing to learn
Working knowledge of JIRA or similar case log management software advantageous but not compulsory
Proficient with Microsoft Excel and Word, or Google Docs and Sheets

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