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Customer Service Officer

Công ty GPA Vietnam

Customer Service Officer

Công ty GPA Vietnam
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236

Hạn nộp hồ sơ :

20/11/2020

MÔ TẢ CÔNG VIỆC

1. Care job’s performance:
Compliance Customer Service Procedure to apply well in conjunction with relevant departments: Academic, Sales, Marketing ….
Support teachers in students’ issue, giving alter solution and feedback
Handle request and complains
Monitor Customer Satisfaction Results (CSR) then having prompt action.
Contact parents directly or by phone, email to get their feedback.
Call each student at least once a month for building relationship and update students’ learning situation to parents.
Attend parents’ meeting with teachers to communicate with parents
Observe classes when problems happen to understand students, teachers and program.
Working with teachers and TA to send reports on time.
2. Re-enrolments:
Keeping students/ customers be informed about student’s progress after class by period of time.
Complains, feedback are being answered properly to customers with solution.
Summarize customer feedback and having prompt report to CSM.
Communicate well with sale team for the number of re-enrollments.
3. Other administration
Supervise the office, class room, center in proper clean-up, tidy and safe.
Supervise all equipment in proper condition to serve.
Prepare and support Marketing / sale on school events.
Manage book store.
Manage TA team.
4. Re-enrollment rate: 70%
Each student receives at least 1 call / month.
Observe each class at least once a month.

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YÊU CẦU CÔNG VIỆC

University graduated, fluent in both English and Vietnamese
Team building and good communication skills
Problem solving skills
Well-organize and detail management
Ability to work independently and as a part of the team
Be able to work on shift and travel.

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QUYỀN LỢI

Salary: 7 - 10 million
Unique opportunity to work within a multi-lingual, international-standard, drama-free environment
Professional and holistic training
Exciting team activities: Company trip, Teambuilding trip, Annual party,...
Annual performance and salary review
Lunch and parking allowances
Other Benefits: According to Labor Law, company regulations and Internal policies of GPA Vietnam.

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21/10/2020

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