Customer Service Assistant (Temp. 6 Months, Outsourced Contract)

Công Ty TNHH Nhà Máy Bia Heineken Việt Nam

325

Hạn nộp hồ sơ :

18/12/2020

THÔNG TIN

VIỆC LÀM CÙNG CÔNG TY

CÔNG TY

MÔ TẢ CÔNG VIỆC

- Handle and process customer orders, inquiries and questions, according to internal processes and work instructions.
- Receive and handle customer complaints, monitor and evaluate the resolution process, in consultation with relevant stakeholders.
- Track and monitor customer orders, inquiries and complaints in the customer service systems, according to key indicators (e.g. service level, costs).
- Uses TPM methodology and Customer Value Pillar as tool-kits for continuous improvement.
- Administer and document customer orders, inquiries and complaints (e.g. enter data into standard company systems), in accordance with established procedures.
- Identify and exploit cross- and up selling opportunities with existing or new customers and/ or forward these to Sales Representatives or Account Managers.
- Coordinate and supervises activities in assigned team, in line with commercial guidelines and procedures.
- Other task/project is assigned by line manager.

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YÊU CẦU CÔNG VIỆC

- Ability to effectively work cross-functionally
- Ability to think both on strategic and operational level
- Experience of working directly with Customers
- Strong listening skills
- Local language + English both oral and written preferred
- Working time: Monday to Friday and half of Saturday

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