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Tiện ích
Cẩm nang
Customer Service Assistant (Temp. 6 Months, Outsourced Contract)
Công Ty TNHH Nhà Máy Bia Heineken Việt Nam317
Hạn nộp hồ sơ :
18/12/2020
MÔ TẢ CÔNG VIỆC
- Handle and process customer orders, inquiries and questions, according to internal processes and work instructions.
- Receive and handle customer complaints, monitor and evaluate the resolution process, in consultation with relevant stakeholders.
- Track and monitor customer orders, inquiries and complaints in the customer service systems, according to key indicators (e.g. service level, costs).
- Uses TPM methodology and Customer Value Pillar as tool-kits for continuous improvement.
- Administer and document customer orders, inquiries and complaints (e.g. enter data into standard company systems), in accordance with established procedures.
- Identify and exploit cross- and up selling opportunities with existing or new customers and/ or forward these to Sales Representatives or Account Managers.
- Coordinate and supervises activities in assigned team, in line with commercial guidelines and procedures.
- Other task/project is assigned by line manager.
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YÊU CẦU CÔNG VIỆC
- Ability to effectively work cross-functionally
- Ability to think both on strategic and operational level
- Experience of working directly with Customers
- Strong listening skills
- Local language + English both oral and written preferred
- Working time: Monday to Friday and half of Saturday
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QUYỀN LỢI
- In accordance with Company Policy
- AON Insurance
- Shuttle Bus from HCM Center
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Video/Ảnh mô tả
Mức lương
Thỏa thuận
Cấp bậc
Nhân viên
Yêu cầu kinh nghiệm
2 - 5 năm kinh nghiệm
Ngành nghề
Giới tính
Không yêu cầu
Bằng cấp
Bằng Tiến sĩ
Loại hình làm việc
Toàn thời gian
Số lượng tuyển
1
Nơi làm việc
Địa chỉ chi tiết
Chưa cập nhật
Ngày đăng tin
19/11/2020
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