Client Service Executive

CÔNG TY TNHH NIN SING LOGISTICS (CN Hồ Chí Minh)

348

Hạn nộp hồ sơ :

31/12/2020

THÔNG TIN

VIỆC LÀM CÙNG CÔNG TY

CÔNG TY

MÔ TẢ CÔNG VIỆC

Support for all the accounts of Ninja Van Vietnam. Be the main person in charge for Small and Medium merchants
Meet and closely communicate with customers to identify issues that arise or resolve customer inquiries, such as pickup report - delivery rates, SLA, COD payment dates, system interactions between 2 sides.
Collect information from customers and work with internal teams to improve service quality as well as contribute to the overall success of customer's important projects.
Statistic control and analyze both customers and internal teams situation, provide solutions to improve the product and customer satisfaction.

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YÊU CẦU CÔNG VIỆC

Preferable 2 year of experience with e-commerce or logistics industry
Have a clear mindset and career path for Account Management job
Manage workload scientific and eyes for details
Professional attitude and excellent communication skills
Skillful and good at collecting information to convince internal teams and external customers
Proficient in MS Office and able to analyze data
Mastered in emotion control is a mandatory requirement
Work 6 days/week

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