Chuyên Viên Customer Service

Nền Tảng Công Nghệ Constant

546

Hạn nộp hồ sơ :

31/12/2020

THÔNG TIN

VIỆC LÀM CÙNG CÔNG TY

CÔNG TY

MÔ TẢ CÔNG VIỆC

The scope of work includes:
● Identify and assess customers’ needs to achieve satisfaction
● Explain technical features of blockchain products to customers
● Provide accurate, valid and complete information by using the right methods/tools
● Build sustainable relationships and trust with customers through open and interactive communication
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
● Handle customer interactions via social channels such as Facebook, Telegram,...
● Process customer accounts and file documents.
● Follow communication procedures, guidelines and policies
● Take the extra mile to engage customers
● Ready to work overnight when necessary

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YÊU CẦU CÔNG VIỆC

The ideal candidate would have these experiences and skills:
● Proven customer support experience or having customer service mindset
● Having 1-2 year experience in crypto/ blockchain or technical background
● Excellent communication and presentation skills in English
● Customer orientation and ability to adapt/respond to different types of characters
● Ability to multitask, prioritize, and manage time effectively
● Close attention to detail.
● You self-described as some combination of the following: adaptable, collaborative, creative, proactive and curious.
Team Culture Requirements
● Willingness to constantly learn new tools, and technologies.
● You must be a fast and thorough learner, capable of systematically inquiring into new technologies and their foundations. Think and rethink, from the ground up.
● Able to constantly challenge yourself to stay on top of your game and upgrade yourself every day.
Why you’ll love working at Constant
● You are you. We deeply care about helping everyone at Constant work on what they love, freely express their ideas within the organization, and grow to their true potential.
● You are a better you. Most of the time, you’ll be working on cutting edge technologies. You’ll be constantly learning and improving your knowledge as an engineer, researcher or scientist.
● You are your own boss. There is very little hierarchy at Constant. Decision-making processes are transparent and open to voting. We welcome all different ways of thinking and trust the people we work with to do what they do best. There is no micro management here.
● You are the inventor. Most of the time, you’ll find yourself working on a problem that doesn’t have a solution - yet. That’s where you come in.
● Solve problems for the world, not just Vietnam. Most of the problems we’re solving are for the global audience of today, and of tomorrow.
● Open-source culture. We open-source all of our projects on Github.

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QUYỀN LỢI

● Above-market salary and bonuses
● 13th-month salary
● Total health care benefits for you and your spouses and children
● Visa preparation for Expat
● Standing desk, ergonomic chair
● Healthy, freshly prepared breakfast + lunch
● Team outing & company retreat
● Travel internationally to conferences needed

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