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Quality Support Executive (QSE)

Quality Support Executive (QSE)

NGÀNH NGHỀ : QA-QC / Thẩm định / Giám định

Hà Nội

  Hạn nộp hồ sơ : 31/12/2020

Số lượng : 2 Số lượt xem : 110

Tin đã hết hạn

Hình thức làm việc

Full time

Giới tính

Không yêu cầu

Cấp bậc

Nhân viên

Kinh nghiệm

2 - 5 năm

Mức lương

Thỏa thuận

Mô tả công việc

Handle customer rejections for delivered images - Understand, interpret the customer rejection comments and accurately classify them per error type and difficulty levels Handling customer clarifications raised by Pixelz Production - Analyze and communicate to the Customer Success Team issues that need to be clarified with customers Cooperate closely with Customer Success Team around various quality issues, unclear cases, and customer extra requirements Work with QA, Production, Training, Platform, and Development to resolve issues related to customer rejections Identify up-selling, cross-selling opportunities via customer rejections, and work with relevant teams to meet customer expectations by upselling additional services for Solo/Pro customers (such as custom specs, add-ons, extensions) Ensure that all the customer rejections and admin tasks are handled in the most efficient and proactive ways meanwhile following tightly all internal workflows, processes, and policies Achieve daily established KPIs and SLAs for all workflows and tasks Make recommendations for service improvements. Communicate feature requests and bugs reported by customers Report to the Quality Support Team Leader

Yêu cầu hồ sơ

2+ years of photo editing experience & good knowledge of Photoshop Sufficient English skills both written and verbal Willing to work in shifts and on weekends (Saturday) Being comprehensive, responsive with critical thinking Strong empathy for customers, and a ‘customer first’ mindset Dependable and punctual, with strong time management and prioritizing skills Team player

Quyền lợi ứng viên

Flat, transparent and industry leading organization International working environment in a dynamic and vibrant team Inspiring workspace in a brand-new skyscraper building in Hanoi The tools and equipment you need to successfully perform your daily tasks Personal and professional development prospects 6-months maternity leave and two weeks fully paid off for parental leave Up to 15 days of annual leave per year Summer trip allowance Team fun activities and yearly ‘Pixelz cup’ championship