Customer Service Team Leader (Outbound, Inbound)

Monitoring and evaluating employees' work Manage/ monitor/ support agent in daily operation to ensure daily/ weekly/ monthly KPI Support knowledge and support information about technical, electronics for agents Develop plans for training and re-training for employees Support to resolve complaints with customers according to job requirements Experience in quality support and training, operational management in the field of customer care (priority for Technical) Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving. Provide Activity Report as Team performance report daily, weekly and monthly bases. Check attendance, calculate incentives for agents. Other tasks assigned by OPD

At least 01 year experience as outbound/inbound Team Leader (directly manage a team). Fluent English (both verbal and written) Data-driven, self-motivated, can-do attitude, supportive mindset Good at planning and organizing, communication, presentation, interpersonal and problem solving Work independently and proactively take on new responsibilities

Salary 12Mil - 18Mil Annual leave 18 days Annual salary increase Social insurance, health insurance, unemployment insurance in accordance with the law Health care (PVI) insurance package. International, fair and transparency working environment. The 13th month salary regime Annual company trip